Delivery & Returns

Despite COVID-19, we are still shipping as usual but we understand some courier services are experiencing delays.

We endeavour to ship all orders within one working day – cut off 1PM GMT, however during busier periods it may take longer. Delivery times are estimates only.

UK
Royal Mail (1-3 Days): Free (excluding masks)
UPS Next working day pre 1pm (Next day): £7.50

EUROPE
DHL Economy Select (2-4 days): Free (orders over £150)
DHL Economy Select (2-4 days): £8.95
DHL Express (1-2 days): £15

EUROPE 2 (Norway and Switzerland)
DHL Economy Select (2-4 days): Free (orders over £150)
DHL Economy Select (2-4 days): £13.95
DHL Express (1-2 days): £16.95

USA
UPS Economy (6-10 days): Free (orders over £100)
UPS Economy (6-10 days): £13.95
DHL Express (1-3 days): £16.95

REST OF THE WORLD
UPS Economy (6-10 days): Free (orders over £100)
UPS Economy (6-10 days): £20
DHL Express (2-4 days): £25

We will provide a full refund or exchange for any item(s) excluding masks within 60 days from the date your order is delivered. Please view our Returns page for more information. Please note: we are unable to ship any orders to Russia.

Returns
Please note that due to safety and hygiene reasons, we will not be accepting refunds or exchanges for any masks orders. If you would like to cancel your order, please get in touch with our customer service at support@lestrangelondon.com.