Returns | L'Estrange London

We make returns as easy as ordering from us. 

If you require a refund or exchange for any reason, just follow the instructions below.  

For assistance with requesting a refund or exchange, please contact our Concierge team here.

What is your returns policy?

We have a 30 day returns policy. All garments must be in a resealable condition, unaltered, unwashed and have their original tags and labels attached, presented in their original packaging.

Underwear, Masks, and Re_Fresh Tablets are excluded and are non-refundable or exchangeable. Swimwear must be tried on over underwear for hygiene reasons.

Please ensure you include the original order invoice. If you do not have it, please email our customer concierge team here and we'll provide it for you.

Once the return has arrived at our warehouse or you have dropped your return off in store, it will be processed for a refund within 7 days. 

You will be credited on the original payment method used. This may take up to 7 working days to appear on your statement depending on your bank.

What is your exchange policy?

We have a 30 day returns policy. All garments must be in a resealable condition, unaltered, unwashed and have their original tags and labels attached, presented in their original packaging.

Underwear, Masks, and Re_Fresh Tablets are excluded and are non-refundable or exchangeable. Swimwear must be tried on over underwear for hygiene reasons.

Exchanges will be shipped to you at no extra cost. 

All exchanges are based on stock availability, we are able to offer an exchange for style and size as long as they are the same value. If the exchanged style is more or less than the original item, you will need to process a refund for this and reorder the item. 

Please ensure you include the original order invoice. If you do not have it, please email our customer concierge team here and we'll provide it for you.

How do I arrange a return/exchange?

We have partnered with a returns provider to make the process simpler and cheaper for our customers. 

UK Customers: returns are free of charge

Returns and exchanges also accepted at any of our stores In London.

EU*: we offer a convenient returns service for a small fee of €3

*Austria, Belgium, Denmark, France, Germany, Netherlands, Portugal, Sweden only

US customers: we offer a convenient returns service for a small fee of £10

ROW customers: please register the return via the link below and send via a tracked service

To return an item(s):

  • Simply fill out this form to arrange your return.
  • You will then receive an email containing further instructions and you will be emailed the shipping label. 
  • We will then send you an email once we have received and processed your return/exchange.
  • If you are wanting an exchange, we will ship the item to you at no extra cost.