These Terms (the “Terms and Conditions”) described below covers the entire L’Estrange London website (“the Site,” “Website”, “we,” “us,” or “our”). Phrases such as “you,” “your” and other similar expressions refer to our customers, or the specific users of this website. By visiting and using the website, you accept the practices described in these Terms and Conditions.
L’Estrange London provides this site as a service to its customers. Please read the following before using this website. These terms and conditions apply to all users of lestrangelondon.com and any sub-domains.
Additionally, L’Estrange London reserves the right to change or modify these terms and conditions at any time, and your continued use of this site following such change shall signify your agreement to be bound by the modified terms of conditions. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website.
USE OF WEBSITE
You are not permitted to use this website for any commercial purpose. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Website. You must also not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without our express written consent.
This website is owned and operated by L’Estrange London, Floor 3, 19 Earlham Street, London WC2H 9LL. Before placing an order with the L’Estrange London online store you must have read and agreed to these Terms.
You agree that you will be personally responsible for your use of this Website and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated these Terms, we may deny you access to this Website on a temporary or permanent basis.
Accounts on lestrangelondon.com are free. If L’Estrange London provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. We may disable your user ID and password in our sole discretion without notice or explanation.
L’Estrange London may contact you or provide you with service-related and/ or promotional notices by means of electronic mail, general site notifications and more using the contact information you have provided us.
When you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone with other details regarding your order.
In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.
Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or L’Estrange London or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint. L’Estrange London reserves the right to edit or remove any material submitted to this website, or stored on our servers, or hosted or published upon this website. Notwithstanding our rights under these Terms in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, this Website.
We strive to create an interactive relationship with the members of this website and its services. User comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to L’Estrange London on or by this website shall be and remain L’Estrange London’s property. Users assign all property rights and interests to us allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, we shall be under no obligation (1) to maintain any comments in confidence; (2) to pay users any compensation for any comments; or (3) to respond to any user comments.
At L’Estrange London, we are committed to providing our customers with high quality products at affordable prices. Our products are sold online and exclusively in our pop-up stores. We have done our best to display our items as accurately as possible on this site. Please be aware, variations in style, colour, size, shape and look may occur. If you are not satisfied your purchase, please review our Returns and Exchanges section for further assistance.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
- Pay in 3 instalments
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
CORRECTION OF SITE ERRORS
The information on the L’Estrange London website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we will have the right to terminate any orders involving pricing errors or inaccuracies. L’Estrange London’s decision is final.
ACCEPTANCE OF YOUR ORDER
The display of any item on our website is not an offer to sell and L’Estrange London shall be under no obligation to supply the products ordered through this website. If you place an order, this will be your offer to purchase the items from us. We will acknowledge your order as soon as possible but will be under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices we have specified. We will contact you if there are any issues with your order.
The delivery times stated on our Shipping and Returns page are guidelines only. While we aim to ensure that all orders are received when expected, delivery to a remote destination is not always guaranteed to arrive within the specified shipping timeframe. This includes circumstances beyond L’Estrange London’s, DPD’s and DHL’s control, including customs delays, inaccurate or incomplete shipment information, delivery instructions or information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or receiver’s request for delay, shipment diversion or nonstandard clearance services; or unavailability or refusal of the receiver to accept delivery or to pay duties and taxes against delivery if requested. We work closely with DPD and DHL to minimise the potential impact of custom delays for our international customers.
For the UK, we will endeavour to send all orders the same day if ordered before our cut-off time of 1pm GMT. For European and International destinations our cut-off time is 10am GMT. If ordering after this time, we will endeavour to dispatch your order the next business day. Please note that L’Estrange London will not refund the cost of UK Next Day Delivery if you have selected this option at the checkout after 1pm GMT.
Our processing and delivery times do not include Saturdays, Sundays and public holidays.
You will be notified once your order has been dispatched, along with a unique tracking number. You may use this tracking number to check on the status of your order at any time by clicking the link provided, or by tracking your order in the ‘My Orders’ section of your account.
Deliveries will be attempted between 9am – 5pm Monday to Friday. If you are not available at the time of delivery, our courier will leave a note at your door with detailed information on how to collect your order. We require a signature for all goods delivered.
We reserve the right to delay the dispatch of any order. We will contact you as soon as possible if there is a delay or if an item(s) is out of stock.
We ask that customers inform us of any change with their order as soon as possible by email. If you would like to change an item(s) size, colour or purchase a different item instead, we ask that you cancel your order and repurchase the correct item(s). Orders can be cancelled within 1 hour after they were placed. You can cancel your order either by emailing email@example.com, or logging into your account and clicking the ‘Cancel Order’ button on your My Orders page. If you cannot see this option, our studio will be preparing your shipment and you therefore cannot cancel or change it in any way. If there is a discrepancy with your shipping address, or you would like to change the destination, we ask that you inform us within 1 hour after receiving order confirmation. Please note that once your order has been dispatched we cannot change the delivery address, and you will therefore be additional charged for any delivery changes after this time.
You will be charged duties and taxes if an item(s) is sent outside the EU. This is not in our control and is decided by the country we send the item to. The custom costs are the responsibility of the receiver, and must be arranged and paid for by you.
Whilst every effort is made to update the information contained on this website, neither L’Estrange London nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. We reserve the right at any time to change or discontinue without notice, any aspect or feature of this Website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk.
LIABILITY AND INDEMNITY
L’Estrange London shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the Website, any information contained on the Website, your or your company’s personal information or material and information transmitted over our system. In particular, neither L’Estrange London nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of nonperformance or interruption, or termination thereof.
Except in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our directors, employees, suppliers or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
You agree fully to indemnify us, our directors, employees, suppliers or other representatives from and against all liabilities against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website. We may terminate your use of the website immediately if we consider that you have breached these terms and conditions.
This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England.
INTELLECTUAL PROPERTY AND COPYRIGHT STATEMENT
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of L’Estrange London. Nothing contained on this website should be construed as granting any licence or right to use any trademark without the prior written permission of L’Estrange London.
Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including L’Estrange London Software and all HTML and other code contained in this Website. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by L’Estrange London and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
Promotional codes are for transactions on lestrangelondon.com and cannot be used in conjunction with any other offer or discount; this includes reduction in price(s) during sales or seasonal promotions. The sum or percentage discount will be reduced from the order total excluding shipping costs.
L’Estrange London reserves the right in its sole discretion to exclude any person from using any promotional code, with L’Estrange London’s decision final and binding. These Rules are governed by the laws of England.
Standard Terms still apply during any free delivery promotion. Any free delivery promotions are subject to L’Estrange London’s right to do the following at any time: (1) cancel the promotion, (2) cancel or refuse any individual’s right to benefit from it and (3) amend the terms and conditions of the promotion. This promotion is valid in conjunction with other offers and can be used more than once. The promotion is not transferable or redeemable for cash or credit towards any purchase. It is valid only on L’Estrange London’s online store. Free delivery promotions are with our standard shipping services. L’Estrange London do not guarantee or are responsible for standard delivery times.
L’Estrange London will not offer a refund due to a customer missing out on, bypassing or overlooking a promotion or sale. If the price(s) of an item(s) has reduced since your purchase, and you would like to return your order, please refer to our Returns page for more information on how to receive a refund or exchange, as per L’Estrange London’s standard returns policy.
We reserve the right to reject the request of a return if we believe your intent is to purchase the same item(s) at a discounted price. We will also not refund the difference in price if you exchange your full priced item(s) for a discounted item.
These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and L’Estrange London in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these Terms are the only terms (together with Your network provider agreement) that rule Your relationship with us.
L’ESTRANGE LONDON LTD
Registered in England & Wales no. 08355444.
Registered address: Stapleton House, 2nd Floor, 110 Clifton Street, London, EC2A 4HT
Trading address:19 Earlham Street, London WC2H 9LL.