Covid-19

With the spread of the COVID-19 virus, we know that this has been a difficult period for our community around the world. Whilst our team at head office is now working remotely and our store in Seven Dials is closed, L’Estrange is operating as usual to help you make your online orders. We will be updating you regularly, and continuing to add further information to this page including what this means for your orders and delivery times.

 

Due to COVID-19, will there be a delay to my order?

There has been no disruption to our warehouse and your orders will be shipped as usual. Our warehouse is working hard to pick and pack orders as quickly as possible to get them to you. Whilst our couriers are also operating with normal delivery times, please do allow extra time for delays.

Due to COVID-19, my return might not make it back to you before the 30 day cut off period due to courier delays, what will happen?

We have now updated our cut off period to 60 days. We will also take into consideration affected areas and courier delays when accepting returned goods. We are liaising with our global returns provider ZigZag daily about delays and issues affected by COVID-19.

 

Due to COVID-19, I won't be able to travel into central London to pick up my altered trousers from your store, can you keep them safe for me?

We will happily hold onto any alterations at our store until the store is reopened, unfortunately we cannot confirm when this will be just yet. 

 

Due to COVID-19, will your store be open?

We have now officially closed our store in Seven Dials to protect the welfare of our staff and local community. This will be closed until further notice but we will keep you updated on this page.