Are your prices including tax?

Prices shown on product pages include UK VAT.

Will I have to pay duties and taxes on my order into the EU?

Due to the recent Brexit deal, no duty will be payable in the EU. All orders shipping to the EU are delivered duty paid (DDP) which means you do not need to pay VAT at the border, we pay it for you.

How long will my order take to arrive?

All road services (DHL Economy) into Europe will take longer due to the new customs procedures. Please allow extra time for delivery and if you need your order urgently, we advise you to choose Express delivery. 

Will shipping costs increase to EU countries?

All of our courier costs are increasing due to dealing with customs procedures at the border, we are increasing our shipping costs slightly as a result. We are working to decrease these in the future.

How will this affect my return?

The cost to return your order from EU countries has increased slightly due to the increased costs from courier companies. Please allow more time for returns to get back to our warehouse, all EU road services will experience longer lead times due to new customs regulations. If you are sending your return back via your own postal service, please state clearly that it is a 'RETURN' to avoid extra charges or delays.